Refunds for Digital Goods

For ebooks and audiobooks, as these are instant downloads, no refund can be given.  Refunds for instant download purchases (digital materials) will only be given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.  

Refunds for Physical Goods

Refunds for physical goods cannot be given. Due to safety concerns, physical items cannot be returned. These include: signed copies of print books, clothing or merchandise. Exchanges are available ONLY for books and ONLY when books arrive in a damaged state. 

Requesting a Refund or Replacement

If a book arrives damaged please email Kay@kaylyonsauthor.com  within 48 hours of delivery of the item (based on tracking number).

For digital/audio: Please email kay@kaylyonsauthor.com within 48 hours of making a duplicate purchase on a digital or audio product.

Please use the subject "Returns" and include your name, order number, reason for return, and the items you would like to return.

Thank you for your understanding! We want our customers to be happy!

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

By downloading or accessing a digital product, you expressly consent to immediate performance of the contract and acknowledge that you thereby lose your right to withdraw from the purchase under the 14-day cooling-off period provided by applicable EU consumer protection laws for digital content supplied electronically.